Terms & Conditions

Latest update: September 13, 2020

These General Terms apply to all services that the DePay or one of its subsidiaries provide. The Terms & Conditions must be read. These Terms govern the contractual relationship between the user of the DePay Platform and certain companies of DePay. The Terms are legally binding. Please read them carefully before using any of DePay services. This document comes into force upon its publication. Words in the singular include the plural, and vice versa, those in masculine also include feminine.


"Client" or "Clients" are both corporate bodies (legal entities, foundations, associations, etc.) and individuals who are using and/or intending to use the services provided by DePay.

"Services" are understood to be services provided through the DePay Platform operated by DePay or any other service provided by a DePay entity.

"Cryptocurrency" means a type of digital currency based on blockchain technology.

"Fiat Currency" means an official currency regulated by a government and that is not backed by a physical commodity.

"Digital Assets", for the purposes of these Terms shall include, but shall not be limited to, generally accepted crypto-currencies (e.g. Bitcoin, Ether, etc.) and other forms of tokenized assets (e.g. protocol, utility and payment tokens, etc.) and all associated contracts and options for present or future delivery of tokenized assets. A tokenized asset is understood as a digital representation of an asset on or off a blockchain.

"Ticker", for the purpose of these Terms, mean the symbol used to uniquely identify Digital Assets and tokens traded on crypto exchanges.

"Decentralized Exchange" (DEX) is a cryptocurrency exchange which operates in a decentralized way, i.e., without a central authority. Decentralized exchanges allow peer-to-peer trading of cryptocurrencies.

The DePay Platform is an online, decentralized payment system that converts almost any digital asset to any other digital asset for the means of performing a payment using decentralized blockchain technologies.

DePay Account means, the Clients’ user account maintained on the DePay Platform displaying Client’s information.

These Terms describe the conditions which Clients accept and abide throughout its relationship with DePay. It is the Client's responsibility to read and understand these Terms and its amendments.

The Client understands and acknowledges that DePay may change the provisions set forth herein at any time without any prior notice requirement and that the Terms are not, under any circumstance, negotiable. Changes will be published online on DePay's websites.


The Terms shall govern the relationship between the Client and DePay (hereinafter collectively referred to as the "Parties"), subject to general industry standards and established rules of practice. In particular, the provisions set forth below shall govern the legal relationship between the Parties with regard to use of the DePay Platform for the purpose of tracking, configuring, receiving and performing payments using the DePay platform.

Provision of services


When registering a DePay Account to enable decentralized, simplified payments for the users of your application, the Client has to complete the registration. Users using the payment technology provided by DePay do not need to register on the DePay platform. The payment technology itself is decentralized and powered by blockchain technology.

Account Creation

In order to engage in any services on the DePay Platform, the Client must create a DePay Account and provide all requested information to DePay. When a DePay Account is created, the Client agrees and warrants to:

  • create a strong password, following DePay instructions, which is used exclusively for DePay;
  • provide accurate and truthful information;
  • maintain and promptly update the DePay Account information;
  • maintain the security of the DePay Account by protecting the password and restricting access to the DePay Account;
  • promptly notify DePay if the Client discovers or otherwise suspects any security breaches related to the DePay Account; and
  • take responsibility for all activities that occur under the DePay Account and accept all risks of any authorized or unauthorized access to the DePay Account, to the maximum extent permitted by law.
Joint Accounts

The client is not allowed to share the account with another individual or entity.

Account Security Incidents

If the Clients suspects that his DePay Account or any of the security details have been compromised or the Client becomes aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting the DePay Account and/or DePay (together a "Security Breach"), the Client must notify DePay as soon as possible and continue to provide accurate and up to date information throughout the duration of the Security Breach. The Client must take all steps that are reasonably required to reduce, manage or report any Security Breach. Failure to provide prompt notification of any Security Breach may lead to the loss of Digital Assets maintained on the DePay Account.

Username and Password

In order to access the DePay Platform, the Client is required to create security details, including a username and password. The Client is responsible for keeping the electronic device through which he accesses the DePay Platform safe and maintaining adequate security and control of any and all security details used to access the DePay Platform. This includes taking all reasonable steps to avoid the loss, theft or misuse of such electronic device and ensuring that such electronic device is encrypted, and password protected. Any loss or compromise of the Client´s electronic device or security details may result in unauthorized access to the DePay Account by third-parties.


Any person logging onto the system by entering the correct email/username and personal password or identifying himself to DePay as a DePay Account authorized person by giving the correct email/username and personal password shall have access to the DePay Platform. The Client shall be obliged to keep the password secret at all times, to keep it out of reach of third parties and to protect it from misuse. The Client shall bear sole responsibility for any consequences of the loss or misuse of his email/username and/or password. DePay shall not be liable for any damage resulting from the loss or misuse of the Client's email/username and/or password. Except for gross negligence on the part of DePay, any loss or damage arising from invalidity or undiscovered fraud shall be borne by the Client. The Client undertakes to inform DePay immediately if the DePay Account needs to be blocked or the email/username and/or password need to be blocked or replaced. At its discretion, DePay may likewise introduce and require additional levels of identification, such as 2-Factor-Authentication.

Irrevocable entitlement

Any person verifying his identity in accordance with above shall be considered entitled to use the DePay Platform on the Client's behalf. DePay shall be entitled to assume that orders and instructions arising in this manner have been duly approved and issued by the Client and/or authorized persons.


DePay shall request additional information and/or documentation when deemed necessary to clarify any doubts relating to the Client's identity, the purpose of the relationship and/or related to any other topic. The Client accepts that depending on the service chosen, DePay may request further information and documents.

The client acknowledges that the deliberate provision of false information during the acceptance procedure is liable to prosecution according to Art. 251 Swiss Criminal Code e.

DePay is not, under any circumstance, obliged to return the documents provided by the Clients.


DePay shall unilaterally accept or reject potential Clients without giving reasons in accordance with its own internal rules, as well as international Anti-Money Laundering and Countering of Terrorism Financing regulations and guidelines (hereafter, "AML & CTF regulations and guidelines").

Blocking access

DePay reserves the right to block the Client's access at any time, without explanation and without notice, to the extent it deems such blockage appropriate. The Client may at any time request DePay to block its DePAy Account with immediate effect. The blockage can only be revoked by the Client in writing.

Fiscal responsibility

The Client is aware and accepts that DePay does not provide any tax or legal advice of any kind. The Client confirms that he is in compliance with the tax regulations of the country or countries in which he assumes fiscal responsibility. DePay shall not verify the fiscal integrity of the Client and accepts no responsibility in this regard. The Client is aware that it is his responsibility to ensure that the fiscal implications of his activities with DePay are controlled. The Client will, if need be, request advice from legal or tax experts.

Lack of legal capacity

Damage resulting from the Client's lack of legal capacity shall be exclusively borne by the Client. In any event, the Client shall bear any damage resulting from lack of legal capacity on the part of other third parties having access to the Client's DePay Account.

DePay Platform

DePay provides an online, decentralized payment system that converts almost any digital asset to any other digital asset for the means of performing a payment using decentralized blockchain technologies.

DePay as well as other Group entities undertake to make its technical systems and specialist knowledge available to Client to enable the latter to execute and receive payments. DePay grants its Clients the access to and right to use the DePay Platform. Certain services are subject to fees according to a separate fee schedule.

The access and right of use are non-exclusive and non-transferable. The Client shall not be entitled in any event to copy, modify, reproduce the software provided by DePay nor to distribute it in any other way, except when explicitly allowed by DePay. Exceptions may apply to certain parts of the software under open source licensing when explicitly announced by DePay. The Client shall be liable to DePay for any damage resulting directly or indirectly from any infringement of this provision.

Information disclosed on the DePay Platform

DePay strives to maintain the accuracy of information published on it's Platform. However, it cannot guarantee the accuracy, suitability, reliability, completeness, performance or fitness for purpose of the content on the platform and will not accept any liability for any loss or damage that may arise directly or indirectly from the content. Information on the platform can be subjected to change without notice and is provided for the primary purpose of facilitating Clients to arrive at independent decisions.


DePay provides software to execute payments on decentralized blockain technologies. DePay does not process those payments. This is subject to the individual blockain network.

Erroneous or delayed execution of payments

DePay is not liabile in the event of an erroneous, incomplete or delayed execution of a payment. It's on the users and client's behalf to ensure the displayed data, presented before the payment is handed to the individual blockchain network, is accurate and corret.

Authentication and verification of identity

DePay undertakes to verify with all due care the identity of the Clients and their authorized agents. DePay shall not be obliged to take further identification measures. DePay shall not be held responsible for the consequences of any falsifications or identification errors that it has failed to recognize despite exercising due care.


DePay reserves the right to outsource all or part of its activities under its monitoring and its own responsibility, with respect to the applicable legal and regulatory provisions in this regard. DePay is thus authorized to call on the assistance of Group entities or independent companies. Where information regarding the Client is communicated to an external service provider or another Group entity, this is covered by the rules on data protection.

Exclusion of liability

DePay shall not be held liable by the Client for proven damage resulting from any action or omission, except in the event of malicious intent or gross negligence. In the event of an error made by a service provider, DePay shall only be responsible if it neglected its obligations of due diligence when selecting and instructing the service provider.


Fees, remuneration and compensation

DePay shall credit and debit commission, agreed or standard fees due in accordance with the schedule published on its website. DePay reserves the right to modify its rates and commission at any time, particularly in the event of changes in market conditions. It shall inform the Client thereof by means of circular, publication on its website, e-mail, notification in the Client's account, or by any other means deemed appropriate. These changes are considered to have been approved unless challenged in writing within one month. The Client acknowledges and accepts that DePay may be required to pay to third parties, especially blockchain network fees, compensation, remuneration and other benefits, including retrocessions and other indirect monetary benefits (hereinafter "remunerations") for the provision of services. These remunerations are paid by the User and/or based on the assets converted for performing payments. In the event of conflicts of interest based on the services indicated above, DePay shall ensure that the Client's interests are protected. DePay is free to set the amount of compensation for complementary services which are not subject to a fee or service tariff but which it has provided to the Client at his request and in his presumed interest and, based on the situation, which may only be requested in return for compensation.


Confidentiality and renunciation of confidentiality

DePay is committed to adhere to confidentiality and secrecy regulations. DePay is aiming to observe the strictest discretion regarding business relationships with its Clients. The provided confidentiality remains valid, even after these relationships have ceased. The Client hereby releases DePay from its duty of confidentiality insofar as this is necessary in order to protect the Client's and/or DePay's legitimate interests, in particular:

  • in the event of supervisory or other competent authorities' actions
  • in the event of legal action being instigated by the Client against the DePay;
  • to secure DePay's claims or realize collateral provided by the Client or third parties;
  • for the purpose of establishing interests in favor of a third party;
  • for the purpose of collecting claims held by DePay against the Client;
  • in the event of accusations made by the Client against DePay in public or before domestic or foreign authorities;

DePay is explicitly authorized to disclose confidential information to fulfill its legal, administrative and/or statutory duties of disclosure.


Confirmations and/or Notifications

All notifications from DePay may, at its own discretion, be sent by e-mail or any other mode of communication deemed appropriate by DePay. Notifications shall be deemed duly delivered as soon as they have been sent to the most recent address supplied by the Client to DePay. The Client shall bear all risk of delay, loss or falsification of the notifications sent to him. The Clients are fully responsible for acknowledging the content and consequences of the notifications, as well as take the necessary actions where required.

Monitoring and recording of communication

The Client explicitly authorizes DePay to record and store, without further prior notice, conversations and other communications, particularly electronic communications, in a manner which DePay at its discretion deems appropriate, and to monitor the Client's electronic communications with DePay. In the event of disputes, DePay reserves the right to make use of such recordings as means of evidence.

Hardware/Software and access to DePay platform/website

The Client shall assume responsibility for technical access to DePay's services. The Client shall be responsible for acquiring, installing and configuring hardware and software appropriate to establish a connection to the DePay Platform (computer, modem, bowser, etc.), as well as contracting Internet service provider. Consequently, DePay shall not assume any responsibility for the Internet service provider or for any software and hardware failure. Save where guilty or gross negligence or willful intent, DePay shall not be liable for any damage resulting from the Client's failure to perform his contractual obligations due to lack of Internet access and/or any hardware or software deficiency towards DePay or in connection with trading and exchanging operations. DePay is not liable for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect the Client´s computer or other equipment, or any phishing, spoofing or other attack. DePay advises the regular use of a reputable and readily available virus screening and prevention software. The Client should be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from us. DePay client support will never ask to screen share or otherwise seek to access Client´s computer or account; similarly, DePay will not ask for the two actor authentication codes. The Client should always log into his DePay Account through the DePay website to review any transactions or required actions in case of any uncertainty regarding the authenticity of any communication

Reservation of legal requirements

All existing or future statutory provisions, administrative regulations and other applicable regulatory requirements in the field of the provided services, data protection, money laundering and the operation and use of the Internet and any other provision or regulation governing the services offered by DePay are reserved and shall apply to the provision of DePay's services as of their entry into force.

Client support

Any complaint by the Client concerning the execution or non-execution of any payment, and any objections concerning a DePay Account statement or any other notifications from DePay must be made immediately. The execution or non-execution or, as applicable, the statement or notification concerned shall be deemed to have been approved if no complaint was raised. Where the Client has received no notification, he must make the complaint as if such notification had been duly received. The Client shall bear the consequences of any delay in making the complaint. Express or tacit acknowledgement of an account or custody account statement shall be deemed to constitute approval of all the items it includes and of any reservation made by DePay.

Amendment of these Terms

DePay shall be entitled to amend the provisions of this Agreement and the services offered unilaterally at any time. Such amendment shall be notified to the Client in an appropriate manner and shall be deemed accepted unless the Client submits a written objection within one month of the date on which the amendment was notified. Should any provision of the present Conditions and Regulations be or become invalid or partially ineffective, the other provisions shall not be affected, and the Parties shall use their best efforts to reach agreement or have the invalid provision replaced by a valid arrangement coming as close as possible to the purpose of the invalid provision and to the intention of the parties affected by this provision.

The Client accepts the Terms and all legal information published on DePay's websites.

Access to and use of the DePay Account and the DePay Platform services shall be subject to client's compliance with all provisions set forth in the Terms.

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